Rhino Lapidary Policies & Warranties
Shipping policies
Shipping – We primarily ship via U.S. Posta Service, UPS, or Freight. Typical delivery time ranges 3-10 days. Freight may take longer up to 4 weeks. It is possible for us to use other carriers, please reach out with any questions.
Calculating Shipping Costs – When you place an order, the shipping estimate is based on the weight of your item and the shipping method you chose. The weight of our items can be found on its detail page. For international orders – we can ship virtually anywhere in the world. Please call or contact us to find out if the item(s) you are interested in can be shipped internationally. Brokerage and customs fees are the responsibility of the customer. We do not have any information on these charges; they are incurred at your country’s Port of Entry.
Damage in Shipment – Please save all packing material, receipts, and photos of damage, until your case is resolved. In most cases any damage done in transit must be made to the carrier.
Calculating Shipping Costs – When you place an order, the shipping estimate is based on the weight of your item and the shipping method you chose. The weight of our items can be found on its detail page. For international orders – we can ship virtually anywhere in the world. Please call or contact us to find out if the item(s) you are interested in can be shipped internationally. Brokerage and customs fees are the responsibility of the customer. We do not have any information on these charges; they are incurred at your country’s Port of Entry.
Damage in Shipment – Please save all packing material, receipts, and photos of damage, until your case is resolved. In most cases any damage done in transit must be made to the carrier.
Return Policies
Returns – If you are not satisfied with any product, you may return it for a full refund of the purchase price, provided the return takes place within 30 days of delivery. All returns must be complete and show no signs of wear or damage. Any item returned after the 30 days may be return may not be accepted for refund and will incur a 50% re-stocking fee. Customers are responsible for any return postage, unless the return is a result of our error, in which case, we will provide you with a pre-paid return label.
Defective Product – In the rare cases a product may contain a manufacturing defect, please reach out immediately to our customer service team. You can call us at (262) 377-4666 or email us at [email protected], and we will respond quickly to your message.
Non-returnable Items – There are certain items that cannot be returned for specific reasons. They include: special orders, items that have been modified, used equipment, discontinued products, items not normally stocked, etc.
Defective Product – In the rare cases a product may contain a manufacturing defect, please reach out immediately to our customer service team. You can call us at (262) 377-4666 or email us at [email protected], and we will respond quickly to your message.
Non-returnable Items – There are certain items that cannot be returned for specific reasons. They include: special orders, items that have been modified, used equipment, discontinued products, items not normally stocked, etc.
Warranty
Warranty Coverage - Machines, Polishers, Diamond Blades, Flex Shaft, Bits, and Motors
Rhino Lapidary warrants to the original purchaser for a period of one year except as noted, from the date of purchase all products covered by this Warranty to be free of defects in materials and workmanship.
This Warranty shall not apply to any parts that have been subjected to misuse or improper service, that had been damaged in transit or handling, or that have been altered or repaired by unauthorized representatives. This Warranty does not cover defects caused by or resulting from misuse, abuse, neglect, or damage caused by accident or the failure to provide reasonable maintenance. This Warranty is void if the product or any of its individual components is altered or modified by the purchaser or if the product is used in a manner or with a blade not recommended by the manufacturer.
Any claim arising under this Warranty must be submitted by the original purchaser within the warranty period specified above and shall include proof of purchase. During said warranty period Rhino Lapidary shall, at its option, either replace or repair, at no charge to the original purchaser, any parts or components that are found to be defective by Rhino Lapidary. Rhino Lapidary shall not be responsible for or obligated to pay for freight or other transportation-related costs or expenses in connection with any defective products or components that are either returned to Rhino Lapidary’s facility or any authorized repair station and/or any replacement products or components that are shipped from Rhino Lapidary pursuant to this Warranty.
Parts and labor needed to maintain products and the replacement of components due to normal use are the purchaser’s responsibility and are not covered by this Warranty. All products or components replaced under warranty become the property of Rhino Lapidary. All replacement parts will be considered to be part of the original product and any warranty on such parts will expire coincidentally with the original Warranty. Replacement part(s) installed by anyone else will be provided without a charge for such replacement part(s), but this Warranty will not apply to labor charges in connection therewith.
This Warranty shall not apply to any parts that have been subjected to misuse or improper service, that had been damaged in transit or handling, or that have been altered or repaired by unauthorized representatives. This Warranty does not cover defects caused by or resulting from misuse, abuse, neglect, or damage caused by accident or the failure to provide reasonable maintenance. This Warranty is void if the product or any of its individual components is altered or modified by the purchaser or if the product is used in a manner or with a blade not recommended by the manufacturer.
Any claim arising under this Warranty must be submitted by the original purchaser within the warranty period specified above and shall include proof of purchase. During said warranty period Rhino Lapidary shall, at its option, either replace or repair, at no charge to the original purchaser, any parts or components that are found to be defective by Rhino Lapidary. Rhino Lapidary shall not be responsible for or obligated to pay for freight or other transportation-related costs or expenses in connection with any defective products or components that are either returned to Rhino Lapidary’s facility or any authorized repair station and/or any replacement products or components that are shipped from Rhino Lapidary pursuant to this Warranty.
Parts and labor needed to maintain products and the replacement of components due to normal use are the purchaser’s responsibility and are not covered by this Warranty. All products or components replaced under warranty become the property of Rhino Lapidary. All replacement parts will be considered to be part of the original product and any warranty on such parts will expire coincidentally with the original Warranty. Replacement part(s) installed by anyone else will be provided without a charge for such replacement part(s), but this Warranty will not apply to labor charges in connection therewith.
IN NO EVENT SHALL ANY LIABILITY UNDER THIS WARRANTY EXCEED THE REPLACEMENT COST OF ANY DEFECTIVE PRODUCT OR COMPONENT THEREOF, AND RHINO LAPIDARY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE OR LOSS NOT EXPRESSLY ASSUMED AS SET FORTH HEREIN.
The foregoing constitutes an expressed warranty on the terms set forth above and is the only warranty or warranties applicable to the products it covers. All other warranties, including, without limitation, the implied warranty of merchantability and/or fitness for a particular purpose or use being denied. This limited warranty is expressly in lieu of all other warranties, whether expressed or implied.
Specifics Applicable to Limited Warranty of Diamond Blades, Flex Shaft, Bits, Polishing Tools, and Motors purchased separately:
Diamond Blades, Flex Shaft, & Bits:
Polishing Tools:
Motors:
- Diamond Blades are warranted for 1 year for defects in material and work shipment. Segment loss due to improper use or damage caused by a crash is not covered. Blade dishing or warping due to improper lubricant, arbor alignment, or running the blade or core bit dull is not covered. Segment wear is not covered and will vary depending upon the hardness and abrasiveness of the material being cut.
Polishing Tools:
- All wet grinding and polishing tools are covered by a 90-day limited warranty.
Motors:
- Motors purchased separately from machines are covered by a 90-day limited warranty.